Zarvice Terms of Service for Clients (Zarviceis)

Welcome to Zarvice (referred to as "the Platform," "we," "us," or "our"). These Terms of Service constitute a legally binding agreement between you ("Client," "Zarvicei," or "you") and the operating entity of Zarvice.

By creating an account, accessing the Platform, or requesting any service, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1.1. Marketplace Platform: Zarvice is a digital marketplace and technological platform connecting clients with independent service providers and contractors (referred to as "Zarvicers"). Zarvice is not a general contracting or maintenance company and does not directly perform field services.

1.2. Independent Contractor Status: All service providers (Zarvicers) are independent contractors and are not employees, agents, or partners of Zarvice.

1.3. Workplace Environment: The Client agrees to provide safe and reasonable access to the property/job site at the agreed time, ensuring general site safety.

2.1. Exclusive In-App Transactions: All payments, financial agreements, price estimates, and transaction details must be processed exclusively through Zarvice's approved in-app payment processing systems.

2.2. Prohibition of Off-Platform Payments: Paying cash or transferring funds outside the Platform is strictly prohibited. Any payment made outside the Platform automatically forfeits the Client's right to Escrow protection, service guarantees, property damage coverage, or dispute resolution.

2.3. Escrow Protection: All payments are securely held in an Escrow account managed by our payment processor and are only released to the service provider according to the category-specific release terms outlined below.

These terms apply to all instant bookings, recurring maintenance, and fast-turnaround jobs:

3.1. Upfront Payment Authorization: Upon placing and confirming a service order, the total service amount is authorized and placed on hold in the Escrow account.

3.2. Payment Release & Review Window: Once the Zarvicer marks the job as "Completed" in the app, the Client is granted a 24-hour review window to submit any objections or quality issues.

3.3. Auto-Approval: If no objection or claim is submitted within the 24-hour window, the held funds are automatically released from Escrow to the Zarvicer.

These terms apply to large-scale projects requiring on-site inspections or milestone-based contracts:

4.1. Written Scope of Work (SOW): The Client is under no financial obligation until the Zarvicer issues a detailed written proposal in the app specifying work details, materials, a milestone schedule, and estimated delivery dates.

4.2. Electronic Signature: Accepting the proposal in-app by tapping "Accept & E-Sign" constitutes a legally binding contract under the terms of that proposal.

4.3. Milestone Funding: The Client does not fund the entire project upfront. Instead, the Client funds only the current upcoming milestone into Escrow before the Zarvicer begins work on that specific stage.

4.4. Change Orders: Any additional work or modification not included in the original Scope of Work requires a formal, paid "Change Order" issued in-app and digitally approved by the Client prior to execution.

4.5. Milestone Review & Auto-Approval Window: Upon a Zarvicer's request for milestone release, the Client has a 72-hour window (up to 5 business days) to inspect and verify the work. If no dispute is raised within this window, the milestone payment is automatically released to the Zarvicer.

5.1. Free Cancellation: The Client may cancel a requested service free of charge if canceled at least 24 hours prior to the scheduled appointment or before the Zarvicer has dispatched to the location.

5.2. Late Cancellation Fee: If the Client cancels while the Zarvicer is en route or upon arrival at the site, Zarvice reserves the right to charge a flat late-cancellation fee of $25–$50 to compensate the provider for travel and time.

6.1. The Client agrees not to solicit, accept, or engage in any off-platform transactions or direct side-agreements with any Zarvicer introduced through the Platform.

6.2. Violation of this policy will result in immediate and permanent account suspension, forfeiture of all warranties on past services, and potential legal claims for lost platform fees.

If a disagreement arises regarding service quality or completion:

7.1. Tiers 1, 2, & 3 (Direct Services): The Client must file an objection within the 24-hour review window. Zarvice Support will evaluate in-app evidence (photos, messages) and render a final decision (either refunding the Client or releasing funds to the provider).

7.2. Tier 4 (Major Projects): Either party may initiate a formal "Open Dispute" regarding a pending milestone. Both parties (Client and Zarvicer) agree to deposit a $50 administrative review fee to ensure claim validity. The Zarvice Arbitration Team will audit the written Scope of Work, photos, videos, and chat history.

7.3. Fee Reimbursement: The prevailing party receives a full refund of their $50 fee, while the losing party's fee is retained to cover administrative review costs.

8.1. Direct Provider Liability: The Zarvicer is directly and legally liable for any physical damage caused to the Client's property during the execution of work.

8.2. Insurance Verification: For Tier 4 projects, Zarvice verifies that contractors maintain active General Liability Insurance, and Zarvice agrees to provide all logged project records to support the Client's insurance claim.

8.3. Platform Limitation of Liability: To the maximum extent permitted by applicable law, Zarvice's total cumulative liability to the Client for any claim arising from a transaction shall not exceed the total platform fees collected by Zarvice for that specific transaction.

9.1. Zarvice reserves the right to modify these Terms at any time. Updated terms become effective immediately upon posting to the Platform.

9.2. These Terms are governed by and construed in accordance with the law, without regard to conflict of law principles.

By tapping "I Agree", creating a Zarvicei account, accessing the Platform, or requesting any service, you certify that you have read, understood, and agreed to all provisions of these Terms.